About Leyden Family Services

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Every individual's health and well being –– our commitment.

Donna Santoro, Chief Operations & Development Officer
Leyden Family Services

Our Mission

We are dedicated to excellence in providing counseling, mental health, substance abuse, and social support services that strengthen individuals, families, and communities. We provide these services with integrity, a caring spirit, and with respect to individual needs.  

In carrying out our Mission, we maintain certain values. We believe that:

  • Individuals have the right to self-determination.

  • Individuals deserve respect and a right to the preservation of intrinsic self-worth and dignity.

  • Individuals have an innate capacity for change.

  • Individuals have a right to receive services in a non-judgmental setting.

  • Individuals have the right to confidentiality.

  • Individuals have the right to have equal access to the type of service that will best meet their needs.

  • Individuals have the right to consistent, high quality care at all levels. 

We are committed to developing and maintaining an environment which inspires and promotes innovation, fosters dynamic leadership, and rewards creativity among our staff and the people we serve. We realize that genuine success does not come from proclaiming our values, but from consistently putting them into daily action. 

As an organization, we dedicate ourselves to the pursuit of excellence in everything we do. As evidence of this pledge, Leyden Family Services has been accredited by the Joint Commission for Accreditation of Health Care Organizations (JCAHO) for meeting their high standards in providing quality health care. 

Leyden Family Services believes that our personal and professional integrity is the basis of public trust, and we take pride in our commitment to public service and to the care of the people we are privileged to serve. We will be open, ethical, responsive, accountable, dedicated, and will foster a working relationship free of bias and with respect for the individual. 

Sources of funding for Leyden Family Services, the SHARE Program, and Norwood Park Township Family Service comes from a variety of places:

  • Illinois Department of Human Services, Office of Mental Health and Developmental Disabilities

  • Illinois Department of Human Services, Office of Alcoholism, and Substance Abuse, Substance Abuse Prevention and Treatment Block Grant Fund

  • Illinois Department of Children and Family Services

  • Illinois Bureau of Homeless Services and Supportive Housing

  • Suburban Area Agency on Aging

  • United Way

  • Townships

  • Client fees

  • Third party payments

  • Donations

  • Contributions 

  • Fund raisers

We sincerely thank all of our supporters for providing funding for our programs.

Non-Discrimination Policy
All Leyden Family Services programs (Leyden, SHARE, and Norwood Park) operate on a non-discriminatory basis. This includes admission to programs or treatment by our clients as well as employment in programs and activities.

A Brief History of Leyden Family Services
Leyden Family Services was incorporated as a not-for-profit agency in June 1952. At that time the agency was known as Family Service Association of Proviso Township, and provided family and social services to residents of the eleven Proviso Township villages in Illinois. In 1967 an office opened in adjoining Leyden Township with the name changing to Family Services of Proviso-Leyden. 

Eventually mental health programs were added at the Leyden location. In 1973 the Department of Mental Health asked the agency to expand services to persons with more severe mental health problems in the Leyden Community. Thus the official aftercare program for the serious and persistent mentally ill was born. A psychiatrist was hired to diagnose, treat, and monitor clients needing psychotropic medication. Soon afterwards a Day Treatment Program was added to help long-term mentally ill clients stabilize in the community and learn skills leading to happy, productive lives.

In 1976 Leyden Family Services became a separate operation from Proviso Township. As community needs dictated, additional services were gradually added through the years including outpatient drug and alcohol treatment as well as services to parents and children.

The State of Illinois approached Leyden Family Services in 1977 to open a Residential Treatment Program for the chemically dependent. This is known as the SHARE Program and serves the entire state of Illinois. The Leyden Family Service Senior Program began in 1978 to provide a variety of programs for the Leyden Township senior population. 

In 1985 the Norwood Park office was opened to serve clients in Norridge and Harwood Heights. This site is known as Norwood Park Township Family Service. The current Leyden facility at 10001 W. Grand Avenue in Franklin Park was purchased in 1988. A new building was purchased for the SHARE Program in 1997, when the program relocated from Glendale Heights to Hoffman Estates. 

As time progresses, we believe that it is our responsibility to continually identify and redefine our goals in order to improve the ways in which we serve.


NOTICE OF PRIVACY PRACTICES AND CLIENT RIGHTS

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.  

Effective Date:   April 14, 2003.  

We respect patient/client confidentiality and only release confidential information about you in accordance with Illinois and federal law.   This notice describes our policies related to the use of the records of your care generated by this Agency.  

Privacy Contact.   If you have any questions about this policy or your rights, contact Chief Operations Officer @ 847-451-0330.

USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION

In order to effectively provide you care, there are times when we will need to share your confidential information with others beyond our Agency.  This includes for: 

Treatment.   We may use or disclose treatment information about you to provide, coordinate, or manage your care or any related services, including sharing information with others outside our Agency that we are consulting with or referring you to.  

Payment.   With your written consent, information will be used to obtain payment for the treatment and services provided.   This will include contacting your health insurance company for prior approval of planned treatment or for billing purposes.

Healthcare Operations.  We may use information about you to coordinate our business activities.  This may include setting up your appointments, reviewing your care, training staff.  

Information Disclosed Without Your Consent.   Under Illinois and federal law, information about you may be disclosed without your consent in the following circumstances:  

Emergencies.   Sufficient information may be shared to address the immediate emergency you are facing.  

Follow-Up Appointments/Care.   We will be contacting you to remind you of future appointments or information about treatment alternatives or other health-related benefits and services that may be of interest to you.   We will leave appointment information on your answering machine unless you tell us not to.

As Required by Law.   This would include situations where we have a subpoena, court order, or are mandated to provide public health information, such as communicable diseases or suspected abuse and neglect such as child abuse, elder abuse, or institutional abuse. 

Coroners. We are required to disclose information about the circumstances of your death to a coroner who is investigating it.

Governmental Requirements.    We may disclose information to a health-oversight agency for activities authorized by law, such as audits, investigations inspections and licensure. We are also required to share information, if requested with the U.S. Department of Health and Human Services to determine our compliance with federal laws related to health care and to Illinois state agencies that fund our services.

Criminal Activity or Danger to Others.   If a crime is committed on our premises or against our personnel, we may share information with law enforcement to apprehend the criminal.   We also have the right to involve law enforcement when we believe an immediate danger may occur to someone.  

Fundraising. As a not-for-profit provider of health care services we need assistance in raising money to carry out our mission.  We may contact you to seek a donation.

CLIENT RIGHTS

You have the following rights under Illinois and federal law:  

Copy of Record.   You are entitled to inspect the client record our Agency has generated about you. We may charge you a reasonable fee for copying and mailing your record.  

Release of Records.   You may consent in writing to release of your records to others, for any purpose you choose.   This could include your attorney, employer, or others who you wish to have knowledge of your care.   You may revoke this consent at any time, but only to the extent no action has been taken in reliance on your prior authorization.

Restriction on Record.   You may ask us not to use or disclose part of the clinical information. This request must be in writing.   The Agency is not required to agree to your request if we believe it is in your best interest to permit use and disclosure of the information.   The request should be given to the Chief Operations Officer.  

Contacting You.   You may request that we send information to another address or by alternative means.   We will honor such request as long as it is reasonable and we are assured it is correct.   We have a right to verify that the payment information you are providing is correct.    We also will be glad to provide you information by email if you request it.

Amending Record.   If you believe that something in your record is incorrect or incomplete, you may request we amend it.   To do this contact the Chief Operations Officer and ask for the Request to Amend Health Information form.   In certain cases, we may deny your request.   If we deny your request for an amendment you have a right to file a statement you disagree with us.   We will then file our response and your statement and our response will be added to your record. 

Accounting for Disclosures.    You may request an accounting of any disclosures we have made related to your confidential information, except for information we used for treatment, payment, or health care operations purposes or that we shared with you or your family, or information that you gave us specific consent to release.   It also excludes information we were required to release.   To receive information regarding disclosure made for a specific time period no longer than six years and after April 14, 2003, please submit your request in writing to the Chief Operations Officer.   We will notify you of the cost involved in preparing this list.  

Questions and Complaints.   If you have any questions, or wish a copy of this Policy or have any complaints, you may contact the Chief Operations Officer in writing at our office for further information.   You also may complain to the Secretary of U.S. Department of Health and Human Services if you believe our Agency has violated your privacy rights.   We will not retaliate against you for filing a complaint.

Changes in Policy.    The Agency reserves the right to change its Privacy Policy based on the needs of the Agency and changes in state and federal law.

 

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