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Every individual's health and well being –– our commitment.
Donna Santoro, Chief Operations
& Development Officer
Leyden Family Services
Our
Mission
We
are dedicated to excellence in providing counseling, mental health,
substance abuse, and social support services that strengthen
individuals, families, and communities. We provide these services with
integrity, a caring spirit, and with respect to individual
needs.
In
carrying out our Mission, we maintain certain values. We believe that:
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Individuals have the right to
self-determination.
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Individuals deserve respect and a right to the preservation of intrinsic self-worth and
dignity.
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Individuals have an innate capacity for
change.
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Individuals have a right to receive services in a non-judgmental
setting.
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Individuals have the right to
confidentiality.
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Individuals have the right to have equal access to the type of service that will best meet their
needs.
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Individuals have the right to consistent, high quality care at all
levels.
We are committed to developing and maintaining an environment
which inspires and promotes innovation, fosters dynamic leadership, and
rewards creativity among our staff and the people we serve. We realize that
genuine success does not come from proclaiming our values, but from
consistently putting them into daily action.
As an organization, we dedicate ourselves to the pursuit of excellence
in everything we do. As evidence of this pledge, Leyden Family Services has been accredited by the Joint Commission for Accreditation
of Health Care Organizations (JCAHO) for meeting their high standards in providing quality health
care.
Leyden Family Services
believes that our
personal and professional integrity is the basis of public trust, and we take pride
in our commitment to public  service and to the care of the people we
are privileged to serve. We will be open, ethical, responsive,
accountable, dedicated, and will foster a working relationship free of bias
and with respect for the individual.
Sources of funding
for Leyden Family Services,
the SHARE Program, and Norwood Park Township Family Service comes from a variety of places:
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Illinois Department of Human Services, Office of Mental Health and Developmental
Disabilities
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Illinois Department of Human Services, Office of Alcoholism,
and Substance Abuse, Substance Abuse Prevention and Treatment Block Grant
Fund
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Illinois Department of Children and Family
Services
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Illinois Bureau of Homeless Services and Supportive
Housing
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Suburban Area Agency on Aging
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United Way
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Townships
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Client fees
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Third party payments
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Donations
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Contributions
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Fund
raisers
We sincerely thank all of our supporters for providing funding for
our programs.
Non-Discrimination Policy
All Leyden Family Services programs (Leyden,
SHARE, and Norwood Park) operate on a non-discriminatory basis.
This includes admission to programs or treatment by our clients as well
as employment in programs and activities.
A Brief History of Leyden Family Services
Leyden Family Services was incorporated as a not-for-profit agency in June 1952. At that time the agency was known as Family Service Association of Proviso Township, and provided family
and social services to residents of the eleven Proviso Township villages in
Illinois. In 1967 an office opened in adjoining Leyden Township with the
name changing to Family Services of
Proviso-Leyden.
Eventually mental health programs were added at the Leyden location. In 1973 the Department of Mental Health
 asked the agency to expand services to persons with more severe mental health problems in the Leyden Community. Thus the official aftercare program for the serious and persistent mentally ill was born. A psychiatrist was hired to diagnose, treat, and monitor clients needing psychotropic medication. Soon afterwards a Day Treatment Program was added to help long-term mentally ill clients stabilize in the community and learn skills leading to
happy, productive lives.
In 1976 Leyden Family Services
became a separate operation from Proviso Township. As community needs dictated,
additional services were gradually added through the years including outpatient
drug and alcohol treatment as well as services to parents and children.
The State of Illinois approached Leyden Family Services in 1977 to open
a Residential Treatment Program for the  chemically dependent. This is
known as the SHARE Program and serves the entire state of
Illinois. The Leyden Family Service Senior Program began in 1978 to provide a
variety of programs for the Leyden Township senior population.
In 1985 the Norwood Park office was opened to serve clients in Norridge
and Harwood Heights. This site is known as Norwood Park Township Family Service. The current Leyden facility at 10001 W.
Grand Avenue in Franklin Park was purchased in 1988. A new building was purchased for the SHARE Program in 1997, when the program
relocated from Glendale Heights to Hoffman Estates.
As time progresses, we believe that it is our responsibility to
continually identify and redefine our goals in order to improve the ways in which
we serve.
NOTICE
OF PRIVACY PRACTICES AND CLIENT RIGHTS
THIS
NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW
IT CAREFULLY.
Effective
Date: April 14, 2003.
We
respect patient/client confidentiality and only release confidential
information about you in accordance with Illinois and federal law.
This notice describes our policies related to the use of the
records of your care generated by this Agency.
Privacy
Contact. If you have
any questions about this policy or your rights, contact Chief Operations
Officer @ 847-451-0330.
USE AND DISCLOSURE OF
PROTECTED HEALTH INFORMATION
In
order to effectively provide you care, there are times when we will need
to share your confidential information with others beyond our Agency. This includes for:
Treatment.
We may use or disclose treatment information about you to
provide, coordinate, or manage your care or any related services,
including sharing information with others outside our Agency that
we are consulting with or referring you to.
Payment.
With your written consent, information will be used to
obtain payment for the treatment and services provided. This will include contacting your health insurance company for
prior approval of planned treatment or for billing purposes.
Healthcare
Operations. We may use information about you to coordinate our business
activities. This may
include setting up your appointments, reviewing your care,
training staff.
Information Disclosed Without Your Consent. Under Illinois and federal law, information about you may be
disclosed without your consent in the following circumstances:
Emergencies.
Sufficient information may be shared to address the immediate
emergency you are facing.
Follow-Up
Appointments/Care. We
will be contacting you to remind you of future appointments or
information about treatment alternatives or other health-related
benefits and services that may be of interest to you. We will leave appointment information on your answering
machine unless you tell us not to.
As
Required by Law. This
would include situations where we have a subpoena, court order, or are
mandated to provide public health information, such as communicable
diseases or suspected abuse and neglect such as child abuse, elder
abuse, or institutional abuse.
Coroners.
We are required to disclose information about the circumstances of
your death to a coroner who is investigating it.
Governmental
Requirements. We may disclose information to a health-oversight
agency for activities authorized by law, such as audits, investigations
inspections and licensure. We are also required to share information, if
requested with the
U.S.
Department of Health and Human Services to determine our compliance with
federal laws related to health care and to Illinois state agencies
that fund our services.
Criminal
Activity or Danger to Others. If
a crime is committed on our premises or against our personnel, we may
share information with law enforcement to apprehend the criminal.
We also have the right to involve law enforcement when we believe
an immediate danger may occur to someone.
Fundraising.
As a not-for-profit provider of health care services we need assistance
in raising money to carry out our mission. We may contact you to seek a donation.
CLIENT RIGHTS
You
have the following rights under Illinois and federal law:
Copy
of Record. You are
entitled to inspect the client record our Agency has
generated about you. We may charge you a reasonable fee for copying and
mailing your record.
Release
of Records. You may
consent in writing to release of your records to others, for any
purpose you choose. This
could include your attorney, employer, or
others who you wish to have knowledge of your care.
You may revoke this consent at any time, but only to the
extent no action has been taken in reliance on your prior
authorization.
Restriction
on Record. You may
ask us not to use or disclose part of the clinical information. This
request must be in writing. The
Agency is not required to agree to your request if we believe
it is in your best interest to permit use and disclosure of the
information. The
request should be given to the Chief Operations Officer.
Contacting
You. You may
request that we send information to another address or by
alternative means. We
will honor such request as long as it is reasonable and we are
assured it is correct. We
have a right to verify that the payment information you are
providing is correct. We
also will be glad to provide you information by email if you request
it.
Amending
Record. If you
believe that something in your record is incorrect or incomplete,
you may request we amend it. To
do this contact the Chief Operations
Officer and ask for the Request to
Amend Health Information form.
In certain cases, we may deny your request.
If we deny your request for an amendment you have a right to file
a statement you disagree with us. We
will then file our response and your statement and our response will be
added to your record.
Accounting
for Disclosures. You
may request an accounting of any disclosures we have made related to
your confidential information, except for information we used for
treatment, payment, or health care operations purposes or that we shared
with you or your family, or information that you gave us specific
consent to release. It also
excludes information we were required to release.
To receive information regarding disclosure made for a specific
time period no longer than six years and after April 14, 2003, please
submit your request in writing to the Chief Operations Officer.
We will notify you of the cost involved in preparing this list.
Questions
and Complaints. If you
have any questions, or wish a copy of this Policy or have any
complaints, you may contact the Chief Operations Officer in writing at
our office for further information.
You also may complain to the Secretary of U.S. Department of Health
and Human Services if you believe our Agency has violated your
privacy rights. We will not
retaliate against you for filing a complaint.
Changes
in Policy. The Agency
reserves the right to change its Privacy Policy based on the needs of
the Agency and changes in state and federal law.
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